Prepared various different monthly reports for both Hotel and Restaurant. Instantly Download Hotel Assistant Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple (MAC) Pages Format. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume … Directs staff. Assisted in the set up and opening of a new store and hotel location, Hired, trained, and developed 10-15 non-supervisory associates and 3 management staff, Spoke with perspective clients in person and via telephone pertaining to services and pet care provided within the facility; addressed any and all questions and/or concerns, Collected payment for services and products purchased by client, Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff, Continuous contributions to Guest Services Scores, and upholding brand standards, Started as Front Desk agent then promoted to management after less than 1 year of service, Maintain positive working relationship with both Union and Non-Union staff, with sensitivity to contractual guidelines, Ability to assist staff in knowledge of Benefits and 401k, with working knowledge of HR tracking system Workday. Coordinate with other resort departments for parties, golf groups and other special events. Responds swiftly and effectively in any hotel emergency or safety situation, Resolves customer complaints from all ares of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connection with hotel services, hours of operation, key hotel. Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction. A degree in hotel management … personnel, in-house events, directions etc. Responsible for resolving all guest situations and special requests. Do you need the best Assistant Hotel Manager resume? Manager in charge of the hotel and employees. This is a real resume for a Assistant Hotel Manager in Clearwater, Florida with experience working for such companies as Broadland Enterprises, Target Printing. Insure that every hotel room is ready for our guest to have a great experience while they are staying with us. Produced financial reports and budgetary documentation for security department. Checks the competition rates and occupancy on regular basis, Completes the registration process by inputting and retrieving information, Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft, From MGM Grand Detroit’s computer system, confirming pertinent information including number of guests and room rate, Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills, Complimentary stays at Four Seasons worldwide (subject to availability), Excellent personal presentation and interpersonal skills, 2 years previous managerial Front Desk/Guest Service experience in a fast paced luxury Hotel operation, At least 3 years’ experience in a similar experience, Excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio, Fluent in reading, writing and spoken both English & Korean language skills, Free employee meals prepared by the culinary team, Makes appropriate selection of rooms based on guest needs, High School diploma or equivalent. - Choose from 10 Leading Templates. Managed staff of 75 including scheduling and payroll, Greeted and assisted VIP's, handled guest complaints, issues and concierge needs, Immediate supervisor for all employees on duty when department supervisor was not present, Worked with Security to respond, investigate and report emergencies and incidents, Managed Regency Club and Wardrobe operation. Meet, greet and provide 24 hour guest services to foreign heads of state, corporate industry leaders and VIP. © 2020 Job Hero Limited. A job in hotel management can be challenging to get, so it is crucial you create a good first impression for the hiring manager. Developed and implemented housekeeping cleaning inspection program. Insure that every piece of equipment and all monitoring systems are functioning including fire, cable, and phone systems. I have increased upsells by 15% using team challenges. Objective: Seek the Position of Hotel Assistant General Manager SUMMARY: Highly talented, knowledgeable and resourceful Hotel Assistant General Manager with huge background in … Sales, customer service, and marketing new ideas to meet and exceed sales quotas. Conducted follow-up investigations on reports of criminal activities and violations of safety standards. Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality. Wayne, NJ 7477 (777)-777-7777 [your email] Job Objective Seeking a position with company in which to exercise my experience and training as an Assistant Hotel Manager… Helped to set up and start the hotel's operation. In charge of departments in the absence of the department head. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Represented Executive office and department heads in their absence. Ordering of supplies, inventory management. Service Essentials Facilitator - Spearheaded corporate directed service program and training of 1,000+ employees. Meet with Client and management regularly, to listen to issues and provide solutions. Respond to emergencies and to be the head of response team. This way, you can position yourself in the best way to get hired. Prepared household staff rotes and duties. Supervised front services (Bell staff, Door staff and courtesy van drivers). Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork. Typical work duties listed on an Assistant Hotel Manager example resume are managing reservations, greeting guests, coordinating housekeepers, training staff, recruiting new employees, accommodating … Ensured that Excellence Hotels operates to the highest standards required by management. Daily supervision included staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards. Coordinated security team details and conducted evaluations of security personnel. Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. This is one of the hundreds of Assistant Hotel Manager resumes … Download Hotel Assistant Manager Resume Sample as Image file, Assistant Portfolio Manager Resume Sample, Assistant Manager / Manager Resume Sample, Manages the Front Desk team to include efficient staffing, team member development and training, performance management and policy enforcement, Monitors arrivals/departures and makes staffing adjustments accordingly, Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service, Performs other job-related duties as assigned, Assigns and instructs Front Desk Representatives in details of work, Informs guests about the hotel facilities, policies and procedures. Safety standards spa on the timesheets at reception and managed absence and lateness our Ultimate resume Guide! 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